Exploring the Development of Cultural Intelligence: A Study on Expatriates in the Tourism Sector Malaysia
Keywords:
Cultural intelligence, Expatriate professionals, Communication, Southeast Asia, Cross-cultural competenciesAbstract
Cultural Intelligence (CQ) is increasingly recognized as crucial for the success of expatriate professionals in the globalized tourism industry. Working abroad presents a multitude of challenges, necessitating a nuanced understanding of different cultures, specifically within the work country context. Existing literature commonly utilizes quantitative approaches to compare CQ across countries and regions, often neglecting the individual experiences and affective components at play within specific host and origin country dynamics. To bridge this research gap, this qualitative study aims to look into the evolution of CQ among expatriates in the tourism sector of Southeast Asia. Through semi-structured interviews with twelve expatriates possessing varied backgrounds, through exploring their first-hand experiences and perceptions. This research probes into how CQ influences their cross-cultural competencies and capacity for innovation. This research findings underscore the importance of motivational CQ and cultural distance, thereby enriching the composite CQ framework, which includes motivational, cognitive, metacognitive, and behavioural dimensions. The implications of this paper extend to the realm of global talent management, with particular emphasis on fostering expatriate talent.
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